Privacy Policy

Monofill Shop

Monofill Shop operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

• Contact details such as name, address, billing and shipping address, phone number, and email address.
• Financial information including payment method details and transaction confirmations.
• Account information such as username, password, preferences, and settings.
• Transaction information including products viewed, purchased, returned, or cancelled.
• Communications with us such as customer support inquiries.
• Device and usage information including IP address, browser, and interaction data.

Sources of Personal Information

• Directly from you when you create an account, place an order, or contact us.
• Automatically through cookies and similar technologies.
• From service providers who process data on our behalf.
• From partners or third-party platforms.

How We Use Your Personal Information

• To provide, operate, personalize, and improve our Services.
• To process payments, fulfill orders, returns, and exchanges.
• For marketing and promotional communications (you may opt out at any time).
• For security, fraud prevention, and account authentication.
• To communicate with you and provide customer support.
• To comply with legal obligations and enforce our policies.

How We Disclose Personal Information

• With Shopify and service providers such as payment processors, shipping partners, and analytics providers.
• With marketing and advertising partners, subject to their privacy policies.
• When required by law, legal process, or to protect our rights.
• In connection with business transactions such as mergers or restructuring.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries other than where you reside. Shopify is responsible for handling certain personal information in accordance with its own privacy policy.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security & Retention

We use reasonable security measures to protect your personal information. However, no system is completely secure. Personal information is retained only as long as necessary to fulfill legal and business obligations.

Your Rights

• Right to access or know your personal information.
• Right to request correction or deletion.
• Right to data portability where applicable.
• Right to opt out of marketing communications.

We may need to verify your identity before fulfilling certain requests. We will not discriminate against you for exercising your rights.

International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we rely on lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us